If you have a problem with the delivery or you can't track it on our order tracking portal, you can contact the carrier directly and ask for more information. Prepare your order information before contacting the carrier.
Note: In most cases, the information needed to track your order on a carrier's website is the tracking number and the Postal Code.
To find out the transport company for your order, go to My orders and selectSee details in the order. we will send you an email when your order is shipped.
We work with the following transport companies to deliver the items:
Transport company | Contact information |
bornx |
Mon-Fri: 8:00-19:00 +34 900 100 000 |
GLS |
Mon - Fri:From 08:00 to 22:00 +34 902 113 300 |
|
Mon - Fri:From 08:00 to 21:00 Sat:From 09:00 to 13:00 +34 900 400 004 |
sending |
Mon-Sat: before 10 a.m. the following day in capitals / before 12 noon the following day in municipalities +34902 25 02 54 |
express mail |
Mon - Fri:From 08:00 to 20:00 Assistance in Spanish +34 902 100 401 |
CBL |
Mon - Fri:From 09:00 to 20:30 Sat:From 9:00 a.m. to 1:00 p.m. +34 902 887 887 |
SEUR |
Mon - Fri:From 08:00 to 19:00 Contact SEURAssistance in Spanish +34 902 50 32 60 |
Mon-Fri from 8.00 to 20.00 Sat: 9:00 a.m. to 2:00 p.m. Contact DHL Express |
|
MRW |
+34 91 829 66 89 |
send it |
|
tipsa |
+34 902 10 10 47 or +34 900 10 10 47 |
Other carriers
Transport company | Contact information |
TDN |
902 502 102 |
T.N.T. |
24 hour customer service +34 902 111 868 |
Relay World |
Mon - Fri:From 8:30 a.m. to 7:00 p.m. 93 816 62 34 and 900 900 137
|
Dachser |
Contact Dachser |
szendex |
At Customer 24 hours |
Asendia |
911 71 96 00 |
Redur |
91 628 15 60 |