The package has arrived hit or broken

If after receiving your package you notice that it has been tampered with or damaged, you can automatically reject your order and contact us. Once you contact us, we will take care of requesting the transport company to verify that the items inside are in perfect condition for delivery. In the event that an item is broken, we will proceed to cancel and refund your order so that you can make a new one.

If, on the contrary, the package arrives in good condition but inside there is some product that is affected, do not hesitate to contact us to give you a solution as soon as possible.

It must be taken into account that if you claim a product, it is important that you do not delete the product or consume it until you have received an answer. In the same way, we appreciate all the details of the incident for the best solution, so it is convenient that you take a photograph of the state in which you received your product, from within the order itself, so that you can contact our customer service department to give you a solution as soon as possible.

We recommend that in this case you open a ticket for us >Here< selecting that you received a tampered or broken item; Or if you prefer, call us at911309808.You can check all the methods to contact us and our customer service hours from >Here<