Return a product – help centre

You can make a return from your account by following these steps:

Log in to your account and go toMy orders
Choose the order of the product you want to return and selectReturn Products.
Select the item in the order that you wish to return by checking the box, (if you have purchased more than one item, also select theamount to return
Select the return reason and clickimmediate return

**For products sold by aexternal seller of Bulevip, the return is requested through a form. We recommend that you be as detailed as possible so that the seller can help you. Return requests are reviewed by Bulevip seller before issuing a refund or replacement. The return will be managed by the seller. You will receive a response in a maximum of 2 business days. If you do not receive a response within two business days, you can submit a claim under the Bulevip Purchase Guarantee. For more information, seeBulevip purchase guarantee. We recommend youcontact seller for any questions about returns.
*Please respect the maximum number of characters allowed in the comment box so that your message does not appear incomplete.
Once the return is generated, you will see the returns area where you can download and print thereturn noteto view return instructions. You must enter the Return Note inside the package you use for your return.
prepare the package. Save and pack the complete product in a box, you can use the same one you received, insert the return note inside the box. We will send you an email informing you that within a maximum period of 24-48 working hours our transport company will pick up your package, which you must have ready.

Note: Normally the return management process takes a period of 7-10 days from when you request the return.

Do you have more questions about returns?

The return management process usually lasts approximately 7-10 business days. Once your return package arrives at our warehouse, we will issue the refund that you will receive within a period of3 to 7 days.

What is the deadline to make a return?

Bulevip, as well as vendors that sell on Bulevip.com, offer the return of most products within a period of 30 days from receipt by the consumer. You will have a period of 3 years if it is a product that does not work and you need the guarantee

Who bears the return costs?

If the reason for the return is due to an error on the part of Bulevip.com, we will bear the cost of the return. Conversely, if the reason for the return is not due to an error on the part of Bulevip.com, then we will deduct the cost of return from the total amount of the refund.
*The return shipping costs (if any) will be charged by the same payment method that you used to place the order.

Are there any products that cannot be returned?
Yes, perishable products that can deteriorate and are hygienic. For more information about the products that cannot be returned, visit the section ofExceptions to the right of withdrawal:, at ourreturn policy

How can I make a change?
We recommend you place a new order either after recovering the money from the return, or when you prefer, since the return and new order are independent processes.

Do you have more questions about returns?

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