Cancel order

You can cancel products as long as your order is not in the process ofpreparation. If your order no longer allows cancellation, we recommend you return it or refuse delivery when you receive it.

Article content:
Cancel an Order/product
Refund
Cancel an order that has already been shipped

To cancel an order:

1. go tomy accountMy orders and locate the order you want to cancel
   
   
2. Once located, click on the option cancel order as shown in the video. If your order has already entered the preparation process, this option will no longer be available.
   
   
   
   Note: if your order has been placed with an external seller, you will be requesting a cancellation. The seller will reply to you as soon as possible.
   
   
3. Select the reason for your cancellation and if you wish you can leave a message. Click "Cancel Order"
   
   
   

If I have been charged, when will I receive my Refund?

We'll issue the refund automatically after you cancel, to the payment method you've chosen. This refund will be available in your account in an approximate period of between3 to 7 days skillful.

If you have problems with the cancellation of your order, you can see more information from >Here<

Do you want to cancel an order shipped or in preparation?

If this is your case click >here<, otherwise continue in this article