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Bulevip, as well as third parties that sell through the Bulevip.com Marketplace, offer the return of most products within a period of 30 days from receipt by the consumer. Most of the products sold on Bulevip.com are subject to the general return policy, however some of them present certain peculiarities when it comes to returning them.
For purchases of products sold by third parties on Bulevip.com, it will be important to review the section "Products sold by external vendors other than BULEVIP"
|a) Right of withdrawal|
Exceptions to the right of withdrawal:
Requirements for returns due to withdrawal
a) Right of withdrawal:
Unless any of the exceptions described below apply, you can withdraw your order without any reason within fourteen (14) calendar days following the delivery date.
Exceptions to the right of withdrawal:
- The following Products cannot be returned, unless they are defective:
- Products that cannot be returned due to hygienic or health protection reasons if you have unsealed them after delivery (for example, cosmetic products, masks, etc.) or that were, after delivery, inseparably mixed with other Products.
- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
- Products that may deteriorate, (for example, food or perishable products subjected to a cold chain, expiration date), except for some cases of supplementation and food that do allow the return, provided that their expiration date is greater than 30 days.
- Goods made according to your specifications or clearly personalized.
- Loose accessories that complement other main base products.
- Products made according to the specifications of the consumer and user or clearly personalized.
- Products that, after delivery and taking into account their nature, have been mixed inseparably with other goods.
- Items identified as gifts, for example, those sent free of charge or at no cost to the customer by Bulevip.
- The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
Requirements for returns by withdrawal:
- Most of the products purchased at Bulevip can be returned, as long as they keep all their accessories, cases, boxes, guarantees, certificates, original documentation, security seals, etc. In the event that the product is not returned in its original packaging, the good may suffer a depreciation.
- For the return you must try to use the same packaging with which the Product was received to ensure that the Product is transported well protected. If you do not have this packaging, you must return it so that the Product arrives in good condition at our warehouses.
Products sold by BULEVIP:
BULEVIP will refund the price of the product, commission expenses for the method of payment and the ordinary shipping expenses corresponding to the cheapest shipping option that we offer no later than fourteen (14) days following the day on which we receive the communication. above, as long as you have endured it.
BULEVIP will use the same means of payment that you would have used for the initial transaction, unless another means is expressly agreed. In any case, the reimbursement of the price will not entail the obligation to pay any fee or commission.
BULEVIP reserves the right to withhold the refund of the price until we have received the items returned by you or until you provide us with proof of having returned the items, whichever comes first.
The buyer must bear the direct costs of returning said items, and will be responsible for the decrease in value of the returned products due to the handling of the items (except when such handling is necessary to find out and verify the nature, characteristics and operation of the Products).
After examining the Product, we will inform you if you are entitled to a refund of the amounts paid.
BULEVIP does not assume ownership of the returned Product until it is received at the return address. BULEVIP reserves the right, at its discretion, to refund the amount of the Product without demanding its return. In such a case, the ownership of the Product whose price has been refunded will not pass to BULEVIP in any case.
You can request the return of a product by post to the indicated address:
<< To the attention of Zarppalo, S.L. (Bulevip), with address at C/ Ribera del Beiro, s/n 18014 - Granada Spain, with CIF B19526862,. I hereby notify you that I withdraw from our contract of sale of the following property: ...
Being the order number the: ...received on ... As well as my personal data cited below:
Full name and Bulevip account username: ...
Shipping address: ...
Document Date:In ...to .... from ... 20
User's signature *The signature will be mandatory only in the case of submitting a paper form by correspondence. >>
For additional information on the scope, content and instructions for exercising this right, please contact ourCustomer Service.
Products sold by third-party vendors other than BULEVIP:
The return policy of external Sellers other than BULEVIP must offer, at least, the same conditions as the BULEVIP return policy.
However, if you have placed an order for a Product sold and shipped by a different external Seller, you can check if there are particularities in their return policy, as well as their shipping and collection rates in the file of each Seller.
b) Our Voluntary Return Guarantee:
Without prejudice to your legal rights, BULEVIP additionally provides you with the following voluntary return guarantee:
The Products sold by BULEVIP may be returned within thirty (30) calendar days following receipt of the same, unless any of the aforementioned exceptions in relation to the right of withdrawal apply, and provided that the Products are in the same conditions in which they were received.
Once the right of withdrawal has expired, if you want to return a Product between fifteen (15) and thirty (30) calendar days after receipt, and there is no error on the part of the Seller, you will only be refunded the amount of the Product. Shipping costs, commission costs for the method of payment and management of the return of the order will usually be borne by the Customer.
This return guarantee does not affect your legal rights and, therefore, does not affect your right of withdrawal described above.
Collection costs on the peninsula: €4.90
Collection costs in the Balearic Islands: €6.90
1- You can request the return of an order or a Product by visiting the area ofMy ordersor contact ourCustomer Service. Remember that you must meet all the aforementioned requirements, otherwise the request would not proceed and you would assume the expense of managing the return.
In the information remember to put your order number and the reason for the return.
2- Prepare the Product in a correctly packed box for its collection by the transport company, which will pick it up once we have contacted you.
3- Once the returned Products are in our warehouses, the refund, discount voucher or replacement of the Product would begin, according to Bulevip's return policies.
Upon receiving the Products we will proceed to examine them and that is when we will notify you whether or not you are entitled to a refund of the amounts paid, for the Products purchased.
The return process will be carried out as soon as possible and, in any case, within a period of fourteen (14) days from the date on which we were notified of the intention to withdraw.
All the Products offered on our website, whether they are products sold by BULEVIP or by Marketplace Sellers, are guaranteed against manufacturing defects for two (2) years from the date of delivery.The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
The guarantee does not include damage caused by misuse or habitual wear and tear.
Products sold by BULEVIP:
If the seller does not respond within 2 business days, you can contact us under the Bulevip purchase guarantee and commitment. To see your correspondence with the seller click on
To enjoy the guarantee of the Products you need proof of purchase, purchase invoice, proof of payment.
If you need to make use of the guarantee, we suggest that you contact our customer service. For additional information on the scope, content and instructions for the exercise of this right, please contact through the followingformCustomer Service Department and we will help you manage it.
External Sellers may offer an additional guarantee, for which we recommend that you consult this information within the particular file of each Seller.
Products sold by Marketplace Sellers:
In the case of Products offered by a Seller, the Seller is also obliged to proceed, as appropriate, to repair, replace, reduce the price or refund the amount, procedures that will be free of charge for the Client.
If you need to make use of the guarantee, we suggest that you contact our customer service. For additional information on the scope, content and instructions for the exercise of this right, please contact through the followingformCustomer Service Department and we will help you manage it. This action will notify the Seller of your request and the Seller will indicate the steps to follow to manage the warranty right.
It is important that you take into account the indications of each Seller. In the event that you do not comply with the indications given in the previous points, BULEVIP is not responsible for any incident that the Products of Marketplace Sellers may suffer.
Unless proven otherwise, the Products are presumed to be compliant with the purchase as long as they meet all the requirements stated below:
a) They conform to the description made by the Seller and possess the qualities and characteristics of the Product that the Seller has presented to the Client in the form of a sample or model.
b) Are suitable for the uses to which the Products of the same type are ordinarily used.
c) Present the usual quality and benefits of a Product of the same type that the Client can reasonably expect, taking into account the nature of the Product.