What do I do if I have not received my order?

Order Status

The request appears as 'Confirmed order'

• If your order is shipped by Bulevip and more days have passed than the estimated delivery date, it is likely that your order has been delayed and has not yet left the warehouse. We ask you to grant us 1 or 2 more days.
  
  
• On the other hand, if your order is sent by an external seller, you canor contact our and request more information about the status of your order.

• If your order has already been shipped, you can track it by selecting the optionLocate your order,in the area ofMy orders It is possible that the shipment of your order has had some setback along the way.contact the transport company. for more information.
  
  
• It may be that thetracking information is not available, still with sent status. Give the database some time to update and try again later. If after a while it still doesn't update,contact the transport company.

If your order consists of several sellers, the order will be divided bynumber of shipments, and therefore you will receive as many packages as vendors you have selected on a different delivery date.

Your order may have been canceled for various reasons. If you have not canceled the order, it is likely that it has been canceled due to lack of availability. We will send you an email to notify you of the reason for the cancellation. If it has been cashed, arefund you will receive from 3 to 7 business days.

• Check that your neighbors have not received your package by mistake.
  
  
• Get in touch with the assigned transport company to request more information about the delivery of the package. Before, have your order tracking number or delivery confirmation number handy.
  
  
• Check if you have received any SMS, email or failed delivery attempt note in the mailbox or at the door. In general, this message specifies when another delivery attempt will be made.