If you're having trouble signing in, you may be entering your account credentials incorrectly or you may need to reset your password.
We recommend you check a few things:
- Email address:Your email address must be in the format email@example.com (or .net, .org, es, etc). If you have more than one email address, make sure you are using the correct email address and password combination.
- You may be logging in with an account that is not registered. In these cases an alert message will appear with the following information:
What to do in this case?
Make sure you enter the correct email address. If you forgot the account, we recommendcreate a new account and save the password in your browser.
Password: Check the CAPS Lock and NUM Lock on your keyboard. Passwords are case sensitive, so "PASSWORD" and "Password" would be two different passwords. If you wrote your email address , tryRecover your password.