I want to make a size change

To make a size change you must generate the return of the product you want to change and order the product with the desired size again. Once your return is received and processed, the period for you to see the refund reflected in your bank account can be up to 3-7 days weekdays

Here we explain how to generate the return of the product:


1. Go toMy orders, locate the order in question and selectReturn Products.

Note: If you want to change the size of an order placed with an external seller, you will be requesting a return directly from the seller, so we recommend that you offer the seller the maximum level of detail about your order so that they can manage the return as quickly as possible. fast possible. Keep in mind that the seller will be the one who manages the return.

2. If there is more than one item in your order, you mustselect item on which you want to make the size change, as well as theamount in case you have bought more than one item.

3. Select the reason for return Product change/size/flavor/color and click onGenerate return.

*We remind you that once we manage your return (a process that usually lasts7-10 business days approximately), we will issue your refund, which you will see reflected in your bank account within a period of3-7 Work days.

4. Finally, order the product again with the desired size. You must take into account that you will place another order.